Terms & Conditions

Reservation Policy

The 50% of the entire amount of booking for the total period of stay has to be paid in order to confirm the booking. The package rate is subject to change without any prior notice.

Cancellation Policy

If cancelled before 48hrs – 100% amount will be refunded.
If cancelled before 24hrs – one day tariff will be deducted.

Cancellation Policy ( Blackout and long weekends)

For confirmed booking during blackout dates, cancellation is not possible without incurring a charge.

Child Policy

Children between 5-10 years will be charged 50% of adult rates. Children above 10 years will be charged adult rates.

Resorts Terms & Conditions

The resort check-in time is 2 p.m. and check-out time is 12 noon. For arrivals at the resort prior to 07:00 hours, the reservation needs to be made and held from the previous night. Rooms will be held upto 6 p.m. on the day of arrival unless prior information for late check-in has been provided. For late check-out, a request may be made to the hotel and is subject to availability. The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation. Prices are subject to change without prior notice. Luxury Tax applicable will be as per the Government of India regulations. Any increase in government levies will be extra. Maximum 2 Adults with two children would be allowed per room. We reserve the right to restrict bachelor(s) or spinster(s) for a room stay. Maximum of one extra rollaway bed and one mattress would be permitted per room. It is mandatory for any Non-Resident Indians/foreigners to produce their passport at check-in. It is mandatory for any Indian to carry a valid identity proof and produce the same at the time of check-in.

Credit Card Bookings Terms & Conditions

In order to avoid credit card frauds, guests are requested to note the following. For bookings made using a credit card, a valid ID proof will have to be produced at the time of check-in. For a guest making a booking for himself using their own Credit Card: The credit card used to make the booking is necessary to be produced at the time of check-in. For a guest making a booking for another person using their own Credit Card: If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of check-in. In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorising the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at check-in desk. At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel). In case the above documents are not produced by the guests, Shelter Beach Resorts reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest. In case of erroneous / inadequate / misleading information given while booking, Shelter Beach Resorts reserves the right to cancel the booking without any intimation. Guests are required to carry a valid identity proof and produce the same at the check-in. Please bring along with you the same identity proof you have entered while booking for verification at the resort.

Deposit Policy

100% advance payment to confirm the reservation. Credit card details are mandatory to process the reservation.

Refund Policy

In case of a cancellation, the refund amount, as per the cancellation policy, will be processed within 7-10 working days, from the date of initiation of the process, via online payment/cheque. In case of refund, processing fee of 5% will be deducted above cancellation charges. In case of credit card transactions, refund will be done only to the same credit card.